Privacy Policy | Black Horn Gaming

Who we are

Black Horn Gaming ("we", "us") is an amusement gaming company operating across multiple states. You can reach us at [email protected] or (844) 268-7324.

Information we collect

Information you give us in forms: name, business name, phone, email, business or location address, the services you're interested in, and any message you write.
Employment and contractor applications: the information you submit when applying for a role or for the sales representative program.
Service requests: location identifiers, machine numbers and issue details.
Basic technical data: standard server request data such as IP address, browser type and pages visited. This site runs no third-party analytics, advertising or tracking tools and sets no cookies of its own. Request logs are held by our host, Cloudflare, Inc.

When you submit a form, what you entered is saved to a database we control and a copy is emailed to us. We also record the IP address and approximate country the submission came from, and the time it was received, so we can respond and can block automated abuse. We keep that record even after we have replied.

How we use it

To respond to your inquiry and provide the services you ask about.
To operate, service and support equipment at host locations.
To evaluate job and contractor applications.
To meet record-keeping and reporting obligations that apply to a licensed amusement machine operator.

Sharing

We do not sell personal information. We share information with service providers who help us operate, and with regulators or authorities where required by law. Our website hosting, form processing, lead database and email delivery all run on Cloudflare, Inc., and our company mailbox is provided by Apple Inc. through iCloud Mail. No CRM, accounting or dispatch product receives lead data at this time; if that changes, we will update this policy before connecting one.

Retention

Website enquiries are kept for up to 24 months from your last contact with us, so that we can respond and keep a record of the relationship, and are then deleted. Machine transaction records are a separate matter and are not website data: they are kept by the licensed operator of the machines for the period that state requires, and where that operator is us we keep them for at least as long as the state requires.

Your choices

You may ask us to access, correct or delete information you have submitted by emailing [email protected]. We handle those requests the same way for everyone, wherever you live, rather than making you prove which state's rules apply. We do not sell personal information, we do not share it for advertising, and there is no advertising or analytics tracking on this site.

Text messaging terms

If you check the text-message box on one of our forms, you are giving Black Horn Gaming permission to text you at the number you gave us. Texting is optional, it is never a condition of doing business with us, and we do not treat an existing relationship as permission on its own — you have to check the box.

Messages come from (844) 268-7324. Service messages are conversational and sent only as needed, typically fewer than four a month: scheduling, service updates and replies to what you asked us. If you separately opt in to news about equipment and services, that is up to two additional messages a month. Message frequency varies with what you asked us for. Message and data rates may apply, depending on your carrier and plan.

Reply HELP for help or STOP to stop. STOP ends the messages immediately and we keep a record that you opted out so it stays that way. You can also reply to any message, call us, or email [email protected] to be removed. Opting out of texts does not affect your service, your account or anything else we are doing for you — we will simply call or email instead.

We do not sell or rent phone numbers, we do not share them for anyone else's marketing, and we do not send messages on behalf of third parties. Numbers collected for texting are used by us, for the purposes above, and passed only to the messaging carriers required to deliver the message. Carriers are not liable for delayed or undelivered messages.

Children

This site is not directed to children, and we do not knowingly collect information from children. Our forms are intended for business inquiries from adults. If you believe a child has submitted information to us, email us at [email protected] and we will delete it.

Changes

We may update this policy. The effective date above will change when we do.